JOB DESCRIPTION
- Manages 11 pgms to support 4 Groups/16 Wing Staff Agencies/18 msn partners/5.3K prsnl/63 KC-135 acft worth $4.2B
- Assists in arranging travel/lodging, coordinating itineraries and preparing trip folders for Wing/Vice Wing Commander
- Directs Wg suspense tracking/wrkflow mgmt using the Task Mgmt Tool; coords directly w/AMC/HAF f/task execution
- Serves as the primary point of contact to the squadron commander/senior ldrshp for administrative support programs
- Provides quality reviews & revision control over awards, decorations, squadron correspondence, and TMT taskings
- Administers Unit Fitness/Drug Demand/Defense Travel System/EPR/OPR program for 240 assigned SFS members
- Maintains visibility, tracking, and coordination of responses to HHQ, Wg, and Gp taskings; ensures suspenses are met
- Provides administration guidance & assists 4 divisions/38 Total Force members in Mobility Management directorate
- Manages 20 pgms at GSU for 19 mil psnl; quality control checks evals, PME, awds, decs & correspondence pckgs
- Oversees all det CSS functions; assignments, unit fitness, employment actions, leave, promotion DDR & duty status
- Provides leadership/guidance to sq records custodians managing filing systems, ensuring compliance IAW AFIs
- Provides admin spt to division chief/25-mbr staff; enables HQ ops/policy rqmts f/3K+ AFOSI/250 GSU's cmd-wide
- Sustains HQ file room msn ops; liaises w/records officer/5 civs; maintains record access/enforces NARA/DoD rqmts
- HQ official mail tm mbr; preps/receives in/outgoing mail; ensures proper receipt/accountability, enforces DoD policy
- Performs/manages various spt functions, tasks, and activities in spt of XI msn ops; employs Special Prgms expertise
- Manages Task Management Toolkit; coordinates Wg/Gp/HHQ taskers/info dissemination for 836 Airman/4 locations
- Focal point for 7 CCs & Superintendents; provides guidance & quality checks evals/awards/decs & signature requests
- Assists Command Support Staff w/6 personnel prgms; supports 2K remote military/families/retirees across 1K sq miles
- Provides executive admin support to the Wing/Vice Wing Commander, Command Chief and 12 member executive tm
Postal Key Duties:
- Co-leads Postal ops f/2K remote prsnl, 17 Jt Svc units, DoD/DoS & NATO commands in London across 1K sq miles
- Custodian of Postal Effects; oversees 5 finance clerks/leads qrtly audits/mng's $520K assets/$1.1M mixed currencies
- Oversees acceptance/processing/dispatch of all mail class; liaises w/USAFE AIRPS & AMT for guidance/resolutions
- Assists w/Official Mail; advises 78 unit reps on Federal regs/conducts reg mail delivery qrtly inp's f/27 sq mail rooms
Key Exec duties
- Leads 4 US/UK prsnl; manages Wg/Gp/HHQ taskers for 4 locations spt'ing global comm f/POTOUS/DoD/NATO msns
- Plans/orchestrates daily scheduling, briefings, & analytical requirements to support Wg, HHQ, DoD, DoS and NATO
PERFORMANCE ASSESSMENT
- Directed TMT awd prgm; reviewed 171 awards pkgs--garnered 38 AMC/4 AF wins/key to Wg's 4th straight AFOUA
- Authored Wg awd tracker; centralized 386 awards winners over 15 months--sec'd expedited recognition f/Wg's Amn
- Secured 98% on 7lvl; enabled dvlpmt of 3F5 MTP encompassing 268 tasks/2 base tng sessions--stan UGT f/24 Amn
- Tm'd w/Execs f/Admin Guide rewrite; cut outdated mater'l/54 pgs--align'd Wg w/HHQ guidance/fixed 3-yr deficiency
- Est'd new routing process f/SLAPs; process'd 126 reqs/trnd 3 prsnl--reduced avg process time >50%/no suspense busts
- Handpicked f/interim Wg/CCCE; executed 2 E-calls/mng'd 9 prgms--authored Wg's SLECP-O pkg/sel'd by AMC/CC
- Sharpened ldrshp skills; built MSG/WSA 3F5 mentorship prgm/org'd 5 trng sessions--sync'd 6 Amn's prgm shortfalls
- Meticulous Wg TMT Mgr; exec'd 464 Wg/AMC/AF tasks f/AF s lrgst tnkr Wg--secured AF CINC-IEA hon mention!
- Filled secretary shortfall f/Wg ldrshp; led admin f/10 days/ensured vital continuity--boosted sched efficiency by 50%
- Led 12 month DTS inspection; val'd 21 vchrs/corrected 4 erroneous vchrs--upheld FY21 $35k TDY budget integrity
- Led Sq leave pgm; processed 1.2K regular leave/13 SLA requests/12 monthly audits--deployed mbrs retained 76.5 days
- Spearheaded Wg GTC/Leave pgm SAV; ran 60 audits f/ldrship/conducted QFR of 32 MICT items--100% accuracy rate
- Established 1st Sq CSS changeover OIs; sync'd 3-mbr CSS team/5 sq ldrs--key to Wg's AF CINC-IEA "Hon Mention"
- Directed Sq sponsor pgm; oversaw 7 sponsors/fac'd mentorship/transition f/289 prsnl--100% in-process accountability
- ID'd DTS training shortfall; authored deployment/DTS guides f/229 Sq prsnl--decreased voucher return rate by 20%
- Stellar SF unit safety rep; routed 22 mbr mishaps/rectified 12 work cntr hazards--exceeded Wg rpt standard by 4 days
- Filled secretary shortfall f/Wg ldrshp; led admin f/14 days/developed changeover guidance--cont admin spt f/3K prsnl
- Mng'd DTS f/229 prsnl; prep'd 183 vouchers worth $341K/ID'd 34 fraud charges--saved Sq $2K/upheld pgm integrity
- 92 SFS AOT3Q! Pinpointed HAZCOM discrep/68 exp batteries f/4 months--eliminated $14K in potential fines f/Wg
- Resolved 2 wk PCS error; advocated f/Amn, liaised w/4 agencies at 4 bases/fixed in 2 days--key to Wg's 3rd AFOUA
- CSS SME! Mng'd 3 TEMPEST/239 network accts; led 12 CIPS rqst's--vital to security f/$5.2B Wg assets/26K prsnl
- Revamped unit's sponsorship pgm; built briefs/tng rqmts--39 Defenders msn rdy <2 wks/cut on-boarding time >50%
- Directed unit's TMT protocol; rallied 32 section's inputs f/430+ Wg taskers--linchpin to 99% on-time completion rate
- Innovated sq leave/DTS prgms; eliminated redundancy/fostered mbr skillset--championed EMS/Wg Green In '19 prgm
- Led performance mgmt programs; processed 227 EPR/OPR/49 EFDP recs/74 decorations--zero late reports to AFPC
- AFPAAS COR; guided 100% accountability during 6 nat'l disasters--55 mbrs/families rcv'd aid/relocation assistance
- Directed 159 DTS auth/vouchers/$438K; SFS TDY/deployment capes optimized--enabled CCDR warfighter support
- Tackled cross-functional proj; tm'd w/3 Wg agencies f/new BAS pgm--rectified 10 overpay issues valued over $8.9K
- Authored five CSS training/continuity guides; referenced by 52 NCOs/9 SNCOs--guaranteed 71 units AFI compliant
- ID'd/researched Amn promotion discrepancy; corrected 4 yr MPS oversight--updated AB to SrA/>$20K backpay rcvd
- Guided unit TMT pgm; coord'd action/response w/32 sections f/119 taskers--drove sq's 98% on-time completion rate
- Revamped sq Sponsorship Pgm; dev'd welcome letter/assigned sponsors--facilitated comm/ensured continuity of care
- Oversaw sq DTS/GTC prgms; furthered career dvlpm f/Amn/mobilized spt f/3 COCOMs--cemented SFS msn capes
- Mng'd duty status f/225 mbrs; track'd/report'd PFD/TDY/DNA prsnl--ensured daily accountability w/100% accuracy
- DSD SME; trained MXG MSgt & SrA 3As on process/val'd nominee quals--only unit in Wg w/zero vectoring errors
- Drove AMXS Health Monitor prgm; tracked 514 mbrs' readiness/rectified shortfalls--surpassed AF's IMR stds by 2%
- Revitalized AMXS recognition prgm; collected/val'd 30 awd pkgs/scheduled boards--propelled 12 Gp/10 Wg winners
- Championed Base Legal spt; built in-house AMXS Will/POA drafting events--cut process/travel time/mbrs protected
- Singlehandedly built sq dec tracker/vPC crs; trn'd 21 NCO/SNCOs on requirements--slashed submission errors >30%
- Led GT Ex UCC; executed six CAT directives--cemented wg's USSTRATCOM "Best Strategic Acft Wing" Awd '16
Postal
- Appt'd COPE/E-5 pos; mng'd $520K assets/fixed svc LIMFAC/est'd 3 new finance accts/$200K--Top 3 sup performer
- Created $70K mail run f/MUNS GSU; dvlp'd OI's/est'd mail rm/trn'd new unit mail clerks--eliminated 9.5K travel miles
- Piloted holiday surge; penned postal augmentee prgm/key'd ops w/2K add'l boxes/$3K stamps--72K lbs extra mail dlvr'd
- Drove Parcel Svc tm; delegated roles/expedited dlvry f/26K items/re-pckg'd 1.8K damaged goods--averted $90K claims
- Mail voting lead; trn'd 6 Amn/ID'd 10 errors/led collection at gate/mng'd supply--expedited 500 ballots f/'20 Pres election
- Oversaw Secure mail; appt'd 2 escorts/dlvr'd 12 SECRET parcels ISO $8M msn/7 GSU's--sec'd $1.1M mixed currency
- Dir'd work ctr UGT; est'd trng pln during pandemic/led wkly trng sessions/cert'd 95 core tasks--3 Amn rcv'd 5-lvl rating
- Ran mthly newsletter; provided postal/COVID info f/2K remote mbrs >1K sq miles--reduced closed box ratio 98%
- Unit Mail Mngr/E-6 pos; mng'd $36K budget f/2 bases/trn'd 78 mail reps/insp'd 27 Jt/NATO GSU mail rms--Sq AoTQ!
- Retooled pkg notification process; enabled CAC scanning/$5K sys--fulfilled #1 customer request/Army 1-Star coined
- Filled E-6 Postmaster pos/7 mos; led 7 Amn/guid'd dply'd 3F5 at bomber GSU/drove svc hrs change--'20 Sq Amn OTY
- Secure Mail Escort; processed/transported 12 SECRET parcels in spt of $8M msn over 7 GSU's--awd'd Sq Amn OTQ
- Led Directory prgm; val'd 1K authorized patrons/processed 300 in/out-bound chcklists--coined by 1-star Army General
- Co-Led Receipt/Dispatch ops/4 Amn; enforc'd proper shipping/re-dir'd 4.4K missent items--HQ's ID'd 98% accuracy rt
- Finance Clerk f/3 GSU's/2K mbrs; mng'd $160K in assets/instr'd patrons on postage rt/unauthorised items--gen'd $46K
- Aided Official Mail ops; gen'd mail consolidation process/mng'd $3K meter budget--saved $900 in unit mail allowance
- Oversaw Receptacle prgm; led 5 inspectors/QC'd 1.8K mailboxes for 7 GSUs/fixed 48 violations--upheld Federal regs
- Primed holiday surplus; trn'd 8 vol's/Wg CC on mail processing/dvlp'd duty list--slashed wait times f/53% parcel surge
- Managed receipt/dispatch ops; sent 2 Amn to Wg hub/handled 265K in/out mail--averted 14 truck delays/late packages
- ID'd Official Mail meter gap; coor'd w/A1/secur'd funded equip--$70K saved/avert'd stoppage...USAFE benchmarked
- Led RAF Digby APO SAV; ID'd 26 process deviations/trained Official Mail Manager--DoD compliant/4K customers
- Established CSS intern prgm f/postal 3F5s; trained 15 prsnl prior PCS'g--bolstered CC admin spt f/future assignments
- USAFE 3F5 SME! Led 16 mbrs/aced 3 APO SAVs--ID'd/dev'd CAPs f/30 discrepancies...provided trng f/60 Jt prsnl
- Champion'd security item funding change f/USPS inventory; proj'd save $100K yrly--elim'd costs f/all USAFE APOs
DDR
- Oversaw DDR pgrm; scheduled 790 defenders f/drug screening--100% on time rt/DoD zero tolerance policy enforced
- Enforced DDR prgm; led 6 trusted agents/coord'd 360 tasks--100% compliance, secured AF s zero tolerance" policy
VPC/Evals & Decs
- Coord'd vPC transition; hosted 10 classes/trained 97 Amn, resolved 115 issues--expedited 447 records/Gp benchmark
- Managed Sq vPC site, processed EPR/OPR/decorations; provided accurate & timely reports for Sq/Gp/Wg suspenses
- Worked eval/dec prgm; reviewed 389 evals/26 decs/verified 2K supporting docs/corrected data--met HAF standards
- Boosted EES prgm; built workflow site, automated CRO/ACA/duty updates--expedited 360 error-free/on-time EPRs
Leave Program
- Administered lv prgm; validated 1.3K requests, 12 audits/no-errors--reconciled duty status/100% prsnl accountability
Misc
- Led server file recovery; coord'd w/ntwk admin/49 GB data audited <12 hrs--crucial files saved/det 100% msn capable
- ID'd section position qual deficiencies; authored 11 SOPs & electronic trng aides--slash'd 14 day HOTO std to 7 days
- Bridged command and control gap; coordinated 70 VTCs--saved 5K miles travel/10K man-hours /$180K in TDY costs
- Base LeaveWeb Monitor; scrutinized foreign clearance completion/validated 83 requests--solidified CAF for 368 Amn
- Filled NCO position/6 weeks; executed 55 reenlistments/extensions/fixed 10 errors--advanced SRB entitlements/$7K
- Lead Finance Clerk; trained 2 new Amn/managed $160K drawer/crushed 3 unannounced audits--secured $5K revenue
- Drove prof dev; unit compl'd xx prof dev crs's/xxx OJT tasks/x prof certs/x skill lvls--productivity increased by xx%
- Conducted Sq/CC spt staff functions for 314 personnel; performed prsnl action requests, prepared source documents
- Cybersecurity liaison; managed 218 gps/360 accts, 151 items insp'd/no CCRI findings--awd'd 15 MXS NCO SPoY
- Enhanced INTRO prgm; established mgt site, raised sponsor/inbound synergy--98 mbrs gained/eased PCS transitions
- Fortified DoD FP directives; coord d w/security mgr, vetted 885 foreign travel plns--ensured 100% mbr safety/acctng
- Gp SharePoint mgr; spt d 1.2K mbrs/53 sub-sites, collated data/regained 7Gb of storage--bolstered administrative ops
- Initiated 256 ESD/CFPT trouble tickets; resolved drive access/connectivity/email issues--prevented Sq work stoppage
- Maintained Sq ITEC; overhauled ADPE account/added 21 missing items/prepped for SAV--128 items accounted for
- NCOPES keynote speaker; endorsed benefits of nutrition/fitness trng--mentored 25 NCOs, promoted AF stds/culture
- Promoted msn readiness; facilitated counseling/1.4K mobility actions--147 Amn deployed/5 real-world msns fulfilled
- Renewed Sq BAS process; revised sys/completed 119 BAS forms/delinquent accts--processed $106K in entitlements
- Scheduled WAPS test dates; validated eligibility & scheduled test dates--178 mbrs rcds prepped f/'16/'17 promo cycle
- Unit Information Assurance Ofcr/Health Pgm monitor; ensured network connectivity/PHA tracking for 245 members
- Unit WOMS mgr; coord'd 31 technology requests, procured $14K/71 assets--enhanced ops/bolstered msn capabilities
For more examples, see previous AFSCs:
AFSC 3A0X1, Information Management
AFSC 3D0X1, Knowledge Operations Management
AFSC 8M000, Postal Specialist
AFSC 3A1X1, Administration
